SkillVantage Enterprise ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use COREHUB™ — our coaching and learning intelligence platform — as well as any associated SkillVantage products and services, including GROW™ and the SkillVantage Workspace.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, organization, job title, and password when you register for an account.
• Profile and Assessment Data: Skills, readiness levels, coaching preferences, assessment responses, and capability records you submit through the platform.
• Usage Data: Pages visited, features used, session duration, click interactions, and navigation patterns within the platform.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and referring URLs.
• Communication Data: Messages, support tickets, or other correspondence you send to us.
• Organizational Data: If your account is provisioned through an employer or institution, we may receive data about your role, team, or department.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the COREHUB™ platform and related SkillVantage services.
• Personalize your coaching and learning experience through Cenna™ AI intelligence.
• Match you with coaches, learning modules, and capability pathways appropriate to your profile.
• Send transactional communications such as account confirmations, assessment results, and scheduling notifications.
• Conduct analytics to understand platform usage and improve product features.
• Comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• With your organization: If your account is employer-sponsored, authorized administrators within your organization may have access to your profile and readiness data as permitted by your agreement with SkillVantage.
• With coaches and facilitators: Relevant profile data may be shared with assigned coaches to facilitate coaching engagements.
• With service providers: We may engage trusted third-party vendors (such as cloud hosting, email delivery, and analytics providers) who process data on our behalf under strict data processing agreements.
• For legal compliance: We may disclose data if required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to a successor entity.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at the address below. We will fulfill deletion requests within 30 days, subject to any legal retention obligations.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request erasure of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection or Restriction: Object to or restrict certain types of processing.
• Opt-out of Marketing: Unsubscribe from non-essential communications at any time via the link in any email or by contacting us directly.

To exercise any of these rights, contact us at privacy@skillvantageenterprise.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session state, remember your preferences, and analyze platform usage. You may control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure; however, we are committed to protecting your information using commercially reasonable means.

8. Children's Privacy

COREHUB™ and SkillVantage services are intended for users 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where required, notify you by email or via an in-platform notice. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: